Job Details

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Westlake's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of the entire store.
• Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
• Responsible for maintenance of back stock levels.
• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Provide assistance in the overall general maintenance of the store.
• Ensure forklift operations and receiving is completed in a safe and efficient way.
• Ensure weekly price changes are being completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Ensure signage is current in the entire store.
• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
• Ensure special orders and rain-checks are being completed properly.
• Ensure ad signage and products are ready for the customers.
• Perform all other duties as assigned.

• Responsible for the P & L and other corresponding reports.
• Assist District Manager with the budget process for sales and expenses.
• Manage payroll and other controllable expenses.
• Responsible for the implementation of Store Support programs.
• Attend trade shows and seminars with company guidance.
• Responsible for successful Loss Prevention, Safety and Internal Audits.
• Assist with special projects within the district as set forth by the District Manager.

• Conduct weekly management staff meetings.
• Ensure effective training and development of all associates.
• Recruit prospective associates for possible management positions throughout Westlake Ace Hardware.
• Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
• Actively recruit and promote the advancement of Westlake associates.

• Become an integral part of the community in which you live and work through civic organizations and being community minded.
• Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
• Lead by example; be approachable by all associates and customers.

• SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION - Showing our love for the work we do, our customers, and our associates.
• RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY - An authentic commitment to moral and ethical behavior.
• TEAMWORK - Together we can achieve extraordinary things.
• EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.

• High School or GED equivalent.
• Must have previous retail management experience. Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Job Industries

• Customer Service