Job Details

About Us:

IdeaTek grew from a vision of "Internet Freedom" for all. We saw a critical need for affordable, reliable high-speed internet in underserved rural communities across Kansas. Recognizing the transformative power of connectivity, we embarked on a mission to bridge the digital divide and empower individuals, families, and businesses with the tools they need to thrive in the modern world.

Our commitment to Internet Freedom goes beyond simply providing access. We are deeply invested in the long-term growth and prosperity of the communities we serve. We believe that high-speed internet is not a luxury, but a fundamental necessity for education, economic development, healthcare, and civic engagement. By building robust, scalable fiber optic infrastructures, we are laying the foundation for a brighter future for generations to come.

At IdeaTek, we are more than an internet service provider. We are a catalyst for change, a champion for rural communities, and a passionate advocate for digital equity. We understand that the fight for Internet Freedom is ongoing, and we are dedicated to continuing our efforts to connect every corner of Kansas and beyond.

Join us as we work to create a world where everyone has the opportunity to thrive, regardless of their geographic location. Together, we can build a more connected, equitable, and prosperous future for all.

Location:

This role will be a hybrid opportunity - working both in the Buhler office located at: 111 Old Mill Lane Buhler, Kansas and remotely

Opportunity:

Are you a problem-solver with a passion for helping others?

We're seeking a dedicated Customer Service Dispatcher to join our team. In this role, you'll play a vital part in ensuring smooth operations by efficiently scheduling and coordinating field technicians.

Key Responsibilities (not limited to):

Scheduling Excellence:

• Coordinate and schedule fiber and wireless dispatches, optimizing technician time and customer satisfaction.
• Proactively identify and resolve scheduling conflicts.
• Adapt to changing priorities and urgent requests.

Operational Support:

• Collaborate with the Operations team to reschedule or update installations as needed.
• Manage technician time allocations to maximize efficiency.
• Coordinate with leads to address capacity constraints and fill scheduling gaps.

Customer Focus:

• Respond promptly to customer inquiries and dispatch update requests.
• Communicate effectively with customers to provide accurate information and resolve issues.

Cross-Functional Collaboration:

• Work closely with Operations, Sales, and Construction teams to ensure seamless coordination.
• Partner with other departments to streamline processes and improve overall efficiency.

Desired Attributes:

• Excellent communication skills with the ability to resolve problems
• Excellent planning and time management skills with ability to multitask
• Strong focus on attention to detail
• Self motivated
• Ability to work under pressure and maintain composure in stressful situations.
• Adaptable to changing priorities

Requirements

Experience/Knowledge Required:

• High School diploma or equivalent
• 2+ years of work experience

Preferences:

• Previous dispatching experience preferred.
• Prior experience in telecommunications

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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