Job Details

Title: Desktop Support Engineer

Location: St. Hutchinson, KS Fort Madison, IA Onsite

Detailed Job Description

• Possess 5+ years of relevant experience.

• Experience with Microsoft desktop operating system and Windows application deployment, configuration and management

• Windows Client Administration

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.

• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

• Identify, log and resolve technical problems with software applications or network systems

• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.

• Where required, administer and resolve issues with associated end-user workstation network software products.

• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

• Ensure that work is carried out within agreed service levels and in accordance with department guidelines

• Maintain client databases with up-to-date solutions and clear record of activities

• Explain and document technical issues in a clear way to clients

• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.

• Develop in- depth technical knowledge and domain expertise within End User Computing technologies

• Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills

• Strong capabilities in Windows 10 ,11 support, migration & Deployment.

• If necessary, liaise with third-party support and PC equipment vendors.

• Perform related duties consistent with the scope and intent of the position.

• Hands on Experience End to End Desktop/Laptop life cycle management.

• Experience and desire to work in a Global delivery environment

• Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V3