Job Details

Overview

The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration and management
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain client databases with up-to-date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Qualifications

• Possess 2+ years of relevant experience.
• Windows Client Administration
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• Develop in- depth technical knowledge and domain expertise within End User Computing technologies
• Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 ,11 support, migration & Deployment.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment
• Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V3

The Deskside support member should have strong technical knowledge and hands-on experience with the following technologies:

• Microsoft Client OS (Win10, 11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management