Job Details

Gigawatts Electric is looking for a proactive and friendly Live Chat Representative to join our customer support team. In this role, you will engage with our customers in real-time through online chat, providing assistance with inquiries, troubleshooting issues, and offering solutions to enhance their experience with our products and services. Your ability to communicate clearly, manage multiple conversations simultaneously, and deliver exceptional service will be key to ensuring customer satisfaction. As a Live Chat Representative, you will play a vital role in building customer relationships and fostering brand loyalty. If you are passionate about delivering outstanding customer service and thrive in a fast-paced digital environment, we encourage you to apply and be a part of our team at Gigawatts Electric.

Responsibilities

• Engage with customers via live chat and respond to inquiries promptly and professionally.
• Provide accurate information about products, services, and account inquiries through chat support.
• Troubleshoot customer issues and escalate them to the appropriate department when necessary.
• Document customer interactions and maintain accurate records of chat conversations.
• Assist in identifying trends in customer inquiries to improve service delivery.
• Collaborate with the support team to enhance chat responses and develop effective customer support resources.
• Maintain a positive and helpful attitude while managing multiple chat conversations simultaneously.

Requirements

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in a customer service role, preferably in a live chat or online support environment.
• Excellent written communication skills, with a focus on clarity and professionalism.
• Strong multitasking abilities and the capacity to manage multiple chats at once.
• Proficiency in using customer support software and live chat tools.
• Ability to remain calm under pressure and handle difficult situations effectively.
• Strong problem-solving skills and a customer-oriented mindset.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home
• Wellness Resources